Refund Policy

1. Full Refund for Service Deficiency

In case the payment of any service has already been made by the client and the client wishes for a refund due to the deficiency of our services, then the client is eligible to get a full refund subject to following conditions:

• The amount paid to the payment gateway will not be refunded by us
• The amount paid to any government as fees will not be eligible for a refund
• The amount incurred as out of pocket expenses will not be eligible for a refund

2. Refund for Change of Mind

In case the payment of any services has already been made by the client and later on the client wishes for a refund for change of mind, then the refund is restricted to conditions mentioned in point no 1 above and in addition to that a cancellation fee of 20% shall be charged.

3. Service Modification and Adjustment

In case the payment of any services has already been made by the client and later on the client wishes for a change in services, then the amount shall be adjusted to the new service subject to the conditions mentioned in point no 1 above. In case after adjustment any refund comes due, then it will be refunded to the client.

4. Delays Beyond Our Control

There is a possibility of delay of services which are beyond our control such as a delay due to a change of policy by the government or delay due to a technical glitch of government website. In such cases, the refund shall not be made due to the delay factor. We will instead work towards resolving the issue at no additional cost.

5. Refund Processing Timeline

Refund shall be processed within 15 working days from the date of request of refund by the client. The refund will be credited to the original payment method used for the transaction.

6. Maximum Refund Amount

Please note that in all circumstances the refund amount shall be restricted to the amount paid by the client. We cannot refund amounts exceeding the original payment made.